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GUIDE

How to join

Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created,

you can immediately benefit from our membership privileges such as discounts and reward credits.

Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.

How to order

Order is processed as below:


The order is in accordance with the following prodedures.


Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.


If tyour country is not on the shipping list, we apologize but this means that you need to make a special order.

For those countries, we ship via premium EMS.

So please be aware that it might cost a bit morer than your expectation.

For any inquires regarding this issue, please contact our customer service center.

Payment

We accept the following forms of payment:
- Credit Card
  - Visa
  - MasterCard
  - American Express
  - Discover
- PayPal

Shipping

  • Shippping Method : Parcel Service
  • Shipping Area : A Region.
  • Shipping Rate : Overseas Shipping: Shipment fee will be charged differently depending on the ordered items’ weight.
  • Delivery Time : 3 - 7 days
  • Shipping costs :

    Please take into consideration that some products may take additional time for delivery and processing.
    Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.

    - Customs and Duties

    The recipient will be held responsible for international shipments which may be subject to import duties and taxes.

     Please be advised that these charges are levied by the destination country and we do not have control over them.

    In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped.

    Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.

Returns & Exchanges

1. Requirements:

Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.

1) An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment and your order is still under

 “Pending” status (if your order is under “Queued for Shipment” status, please contact our customer service center) or
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
-the ordered item is out of stock.

2) We accept return(s) if:

-you receive a product different from your order; or
-you receive a defective product.

**Return Instructions

(1) Post a return request on our Return forum within three days of receipt. You are required to attach

     the photos of the received product(s) and include the item code, the order number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by email or phone.
(3) Items returned must be in their original condition, which includes tags and any packaging. Also,

      you need to include a note of your order number, name, and user ID.

*Please be advised that returns are accepted ONLY IF you followed the instructions above and

  your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and

  labels intact. The item(s) must be sent in their original packaging and unworn.
*Please include all contents of the original package and free gifts (if applicable) in your return packaging.
* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then

  you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.

3) We do not accept return(s) if:

-you are returning the items just because you changed your mind (on size, color, etc.)
-you are returning shoes, bags, or any other accessories
-the products are damaged due to your mishandling
-your return request is not approved by our staff

The following items are not considered defective:

* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production

4) If there is a missing item from your order:

*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.

Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.

Precautions

[YOUR MEZMIC JEWELLERY ON A DAY-TO-DAY BASIS]

Whether you wear them every day or only occasionally,
your pieces of MEZMIC jewellery are precious objects that require care and attention.

The recommendations below will help you to preserve them in their original condition.

- Allow yourself the necessary time to be able to handle your jewellery carefully.
- Ensure that you remove your jewellery when washing your hands and putting on perfume or face cream.
  The particles present in these cosmetics, when not eliminated by prompt rinsing,
  may become lodged in cavities and form a corrosive blend of materials.
- Regular contact with household detergents or insecticides may damage pearls and certain precious stones.
- Products containing mercury, such as Mercurochrome, cause irreversible damage to gold.
- Take your regular activities into account when choosing your jewellery.
  Wearing your jewellery should also be avoided when doing housework or gardening.
  Avoid wearing them on the beach, at the swimming pool or to play sport so as to avoid knocks and scratches.
  Wearing your jewellery should also be avoided when doing housework or gardening.
- Avoid the friction caused by sliding your pendant on its chain or wearing several rings on the same finger.
- Ensure you do not place your jewellery too close to sources of intense heat, to X-rays or to other sources of radioactivity.

[SOME PRECAUTIONARY MEASURES]

- Before putting on your piece of jewellery, examine it for a moment:
- check that the clasp (and its safety catch if it has one) is not "loose":
- check that the settings of the stones have not moved, as follows:
- either by shaking the piece of jewellery close to your ear:
  if you hear a slight noise, this means that the stones are no longer perfectly secured;
  or by rubbing the piece of jewellery against a thin cloth: if the cloth catches, this means that the prongs have moved.
- If you are in the slightest doubt, it is advisable not to wear your piece of jewellery until you have had it checked at a MEZMIC SERVICE CENTER


[MAINTAINING YOUR JEWELLERY IN GOOD CONDITION]

Your jewellery should be cleaned regularly.

If it contains diamond, pearls, ruby,sapphire or if in general it contains a significant cluster of stones,
the task of cleaning it should be entrusted to one of our specialists at a MEZMIC .

Once every year, leave your pieces of jewellery at a MEZMIC so as to have them checked, cleaned and revitalised.


[STORING YOUR JEWELLERY]

Pieces of jewellery become scratched when they come into contact with one another.
We recommend you to store them individually in the MEZMIC case that you were given at the time of purchase.

Chains should be closed and laid flat so as to avoid the formation of knots.

You are strongly advised not to place several pieces of jewellery together without protection.

Other

Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery

before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.

Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”

Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order.
Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.